Privacy Policy

Overview

Always Open operates an AI-powered answering and lead capture service for small businesses. This Privacy Policy describes how we collect, use, and protect information in connection with our service, including SMS notifications sent to business clients.

By using our service or providing your phone number to receive SMS alerts, you agree to the practices described in this policy.

Information We Collect

• Business contact information (name, email address, phone number) provided during onboarding
• Inbound caller information captured during AI-answered calls (caller name, phone number, service request details)
• Call recordings and transcripts generated by our AI voice agent
• SMS opt-in consent records, including date, time, and method of consent

SMS Notifications

Always Open sends SMS messages to business clients who have opted in to receive lead alert notifications.

• SMS alerts are sent only to clients who have explicitly opted in via our onboarding form
• Message frequency varies based on inbound call volume — typically 1–5 messages per day
• Standard message and data rates may apply depending on your mobile carrier
• You may opt out at any time by replying STOP to any SMS message
• To opt back in, reply START or contact us directly
• For help, reply HELP or email us at the address below

We do not sell or share your phone number with third parties for marketing purposes.

How We Use Your Information

• To deliver AI-answered call services on behalf of your business
• To send SMS lead alert notifications you have consented to receive
• To generate call summaries and lead scoring for your Morning Edge daily briefing
• To improve our service quality and AI agent performance
• To communicate with you about your account and service updates

Data Sharing

We do not sell your personal information. We share data only with trusted service providers including:

• Synthflow — AI voice agent infrastructure
• Twilio — SMS delivery
• Google — data storage (Google Sheets)
• Make (Integromat) — workflow automation
• Anthropic — AI analysis and call summarization

Data Retention

We retain call data, transcripts, and lead information for the duration of your service agreement and up to 12 months following termination. SMS consent records are retained for a minimum of 4 years as required by applicable regulations.

Your Rights

You have the right to access, correct, or request deletion of your personal information at any time. Contact us at the address below. We will respond within 30 days.

Security

We use industry-standard security practices including encrypted data transmission and access controls. No method of transmission over the internet is 100% secure.

Changes to This Policy

We may update this Privacy Policy periodically. Continued use of our service after changes constitutes acceptance of the updated policy.

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